If you are unable to purchase Diamonds/Hakuna Premium, we recommend that you check the following posts first upon the platform you are using.
[Android]
1. [Problem with In-app Purchase]
2. [Troubleshoot Account Billing Issues]
* If "The payment service access failed. Please log in to your Google account or check your payment method and try again” is displayed, please check if you are logged in with the correct account in the Google Play Store settings. Additionally, it is recommended to delete the cache and data in Device Settings → Applications → Google Play Store → Storage.
[iOS]
1. [In case your payment method is declined in the App Store or iTunes Store]
2. [iTunes support]
If the problem persists, or in the case of Diamonds payment on the web version, go to ‘My’ tab → ‘More’ (☰) → ‘Help Center’ and submit a request.
Please submit a request with the information below.
1. Hakuna ID / Username
2. Screenshot of the issue
3. Occurrence time of the issue
If you submit a request with the above information, we will try to assist you as quickly as possible.