Regarding the login failure, there may be several reasons. Please refer to the following information according to the situation.
- If the message "Connection failed" is displayed on the screen when trying to log in, please reinstall the Hakuna app and try logging in again.
- If you are automatically logged in with a Facebook/Twitter sub account, please check whether the Facebook/Twitter app is installed on your mobile phone.
If it is not installed, please log in with the desired account within the Facebook/Twitter app after installation, and then log in again with the Facebook/Twitter account in the Hakuna app.
If the account you are trying to log in to is not the account you are looking for, please try logging in with all your accounts.
- There are restrictions imposed on the age limit.
If you want to check the details of age limit, Please check the [Terms of Service] of Hakuna for more details.
If you want to check the details of the regulation items, please refer to the [Hakuna Community Guidelines].
- Please note that the service is unavailable in some countries according to the service stabilization guide. Go to the post on the announcement of unavailable countries.
If the problem still persists, please submit a request with the information below at [here] to resolve the issue.
1. Details of the trouble you are experiencing with Hakuna
2. App version (eg. 2.0.0)
3. OS version (e.g. Android 11 / iOS 16.2)
4. Country of access (e.g. Korea)
5. Device model (eg Galaxy S20 / iPhone 13)
6. The login option you are using (e.g. Kakao, Apple, Google, phone number, Facebook, Twitter, Line, Snapchat)
7. Screenshots or video of the error
8. Occurrence time of the error
9. Hakuna ID / Username trying to log in
