If you have any problems using the app, please try again after updating/reinstalling the app.
If the problem still persists, go to ‘My’ tab → ‘More’ (☰) → ‘Help Center’ and submit a request with your Hakuna ID or Username.
If you send us the details below, it will be of great help in resolving the problem.
1. In which situation is the app bouncing/crashing (When broadcasting? or Watching a broadcast? or When using other features in the app?)
2. Does this problem occur when you are connected with other Wi-Fi networks/data?
3. Telecommunication company
4. Screenshots or video of the error
5. Occurrence time of the error
