If you are experiencing network related issues, please try logging into the app again after powering off your phone and restarting it.
If the problem still persists, please go to the 'My Page', select 'Help center' and submit a request with your Hakuna ID or Username.
If you send us the details below, it will be of great help in resolving the problem.
1. Can you see a new broadcast list after refreshing the page by pulling it down on the 'Home' tab?
2. Are you able to join a broadcast and watch it without interruptions?
3. Can you start a broadcast?
4. Can you see your profile picture and username from the 'My Page' tab?
5. Does this problem occur when you are connected with other Wi-Fi networks?
6. Screenshots or video of the error
7. Occurrence time of the error
