If there is a problem with the screen not being visible, restart the phone and try using the app again.
If the problem still persists, go to ‘My’ tab → ‘More’ (☰) → ‘Help Center’ and submit a request with your Hakuna ID or Username.
If you send us the details below, it will be of great help in resolving the problem.
1. Details of the trouble you are experiencing with Hakuna
2. Whether the camera works normally in the device's default camera app
3. Whether the same error occurs when using other apps
4. Screenshots or video of the error
5. Occurrence time of the error