If you are experiencing sound quality issues, please try using the app again after restarting your phone.
If the problem still persists, go to ‘My’ tab → ‘More’ (☰) → ‘Help Center’ and submit a request with your Hakuna ID or Username.
If you send us the details below, it will be of great help in resolving the problem.
1. Does this problem occur when you are a Host, a Guest, or a Viewer?
2. Is your device muted?
3. Are you having any issues with the sound in other applications?
4. Are you using earphones/headset or Bluetooth earphones/headset?
5. Screen recording of the error
6. Occurrence time of the error
