If you are having problems receiving notifications, please restart your phone and try using the app again.
In addition, please check whether notifications are set for each item in the ‘My’ tab → ‘More’ (☰) → ‘Notification Settings’ in the app.
If the problem still persists, go to ‘My’ tab → ‘More’ (☰) → ‘Help Center’ and submit a request with your Hakuna ID or Username.
If you send us the details below, it will be of great help in resolving the problem.
1. Details of the trouble you are experiencing with Hakuna
2. Device model (eg Galaxy S20 / iPhone 13)
3. OS version (e.g. Android 11 / iOS 16.2)
4. App version (eg. 2.0.0)
5. Screenshots or video of the error
6. Occurrence time of the error
If you submit a request with the above detail, we will try to help you as quickly as possible.