We do not tolerate harassment, humiliation or bullying of others. The following acts are prohibited according to our guidelines.
- An act of disturbing broadcasting by harassing users
- Insulting and continuously bullying a specific person during broadcasting
- Interfering with broadcasting and insulting family members with continuous profanity
- An act of continuing to express hate against social minorities such as LGBTQ and the disabled
- Threatening with personal information such as where you live
If those cases are reported or monitored, we will take an action from the minimum warning to the maximum account suspension and device blocking.
For mutual respect, please be aware of the following:
- Please respect others
- Please keep in mind that insulting words to yourself are insulting to others
- Please foster mutual respect for Hakuna Community
If you have experienced or witnessed such harassment, please proceed as follows
1. In the case of a host, please 'report' and expel the user.
2. If you want to contact to us directly, please capture or record the actions of users (including Hakuna ID). And report the case through contact-us with detailed descriptions such as the date, time of the incident and host room information. The team will re-examine the report and take appropriate action.
3. If online bullying continues offline, please take the following actions.
- Report captured or reported records, including content, to the Hakuna team. We will review and respond to the necessary actions within the service.
- If you have been victimized by bullying or intimidation offline, be sure to seek help from an investigative agency. Hakuna will fully cooperate with law enforcement agencies.