Notice of Service Termination
Dear Hakuna Live family,
We sincerely thank all users who have loved Hakuna Live. Since its inception, Hakuna has fostered a vibrant streaming community, bringing joy to many through our next-generation live streaming services. However, we have had to make the difficult decision to discontinue live streaming services. As a result, we regret to inform you that Hakuna Live will cease operations from October 1, 2024.
Please take note of the key dates leading up to our last day of service:
- From July 29, 2024: new registrations will be suspended.
- From August 20, 2024: purchase of new Diamonds and subscription services (including memberships and premium features) will be suspended.
Hakuna Live will continue to operate until Oct 1, 2024, and you can continue to use all paid items, including remaining Diamonds, until the Oct 1, 2024 termination date. If you are eligible for a refund of unused Diamonds, and for live-streamers with Stars remaining in your account, you must make your refund or payout request within one month after the service termination (i.e. no later than Nov 1, 2024); failing which, all unclaimed Diamonds and Stars will be forfeited.
Additional Service Termination Information:
- Service Termination Notice Date: July 29, 2024
- Service Termination Date: October 1, 2024, 12:00 PM (KST)
- Processing of Personal Information: Personal information collected for the use of the service will be deleted in accordance with Hakuna's Privacy Policy.
- Partner Host and VIP Program Termination: The partner and VIP programs will end in July 2024. For more details, please refer to the accompanying FAQ.
- Refunds and Subscription Cancellations: For information on refunds and subscription cancellations for Hakuna’s fee-based products, please refer to the accompanying FAQ.
Thank you for being a valued member of our Hakuna Live community. Meanwhile, keep exploring and meeting new people. Hakuna™ hopes to bring you other exciting services in due course.
Sincerely,
The Hakuna Live Team
FAQ
- When will the subscription service end? Automatic renewal subscriptions such as Hakuna Premium and Host Membership will be renewed normally until August 19, 2024, but will no longer be renewed from August 20, 2024, and will be automatically terminated upon expiration.
- How can I get a refund for unused Diamonds? We encourage using your remaining Diamonds before the service ends. Refund requests for remaining Diamonds can be made for up to 1 month after October 1, 2024. If you believe you are eligible for a refund, please request a refund by submitting an in-app request after October 1, 2024, by logging into the Hakuna app. Additional information may be requested during the refund process.
- How can I make a payout request for the remaining Stars? Payout requests for remaining Stars can be made anytime up till 1 month after the Hakuna service termination date, i.e. to be filed no later than Nov 1, 2024.
- When will the data be deleted? User personal information collected for the use of the service will be deleted in accordance with Hakuna's Privacy Policy.
- Can I still access the app after Hakuna Live service ends? After the service cessation date of Oct 1, 2024, you will be able to log in to the Hakuna Live app and web only for a limited period, and for the limited purpose of filing refund requests for unused Diamonds and cashout requests for Stars.
- How can I contact customer service? You can contact us by submitting a request after logging into the Hakuna Live app or web.
- When will the Partner and VIP programs end? The Partner and VIP programs will end by July 31, 2024. Regarding compensation for partners and VIPs selected based on July performance, Diamond and Star rewards will be provided as usual. However, some point and item features may be discontinued early. Key functions such as Diamond usage and payouts will remain operational until October 1st.
- Will rewards for events be given normally? Rewards for events that are ongoing or have ended, with payments yet to be made as of the service termination notice date (July 29, 2024), will be paid and processed normally. The events scheduled for reward payments in each region are as follows:
-
Server in the Republic of Korea: 777 Jackpot Capsule Event
- End Date: July 29, 2024
- Scheduled Payment Date: July 31, 2024
-
Server in the Middle East: Adventure Captain Event
- End Date: July 30, 2024
- Scheduled Payment Date: July 31, 2024
-
Server in the Japan: 5th Anniversary - Team event
- End Date: July 28, 2024
- Scheduled Payment Date: July 31, 2024