First, please turn your device off and back on. If the problem still persists, it would help us solve this problem for you and all other future users, if you could go to the 'My Page', select 'Help center' and submit a request with the answers to these questions and press send.
1. Can you see a new broadcast list after refreshing it by pulling the page down from the 'Home' tab
2. Are you able to go into a broadcast and see it clearly?
3. Is it possible for you to create a broadcast?
4. Can you see your profile picture and user name from the 'My Page' tab?
5. If you can access www.whatismyip.com , take a screenshot and send it to us.
6. Does this problem occur when you are connected with other Wi-Fi networks?